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OUR RETURNS POLICY

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  • You can return an item for a refund within 14 days from date of purchase.

  • The item must be in original condition with tags intact, free from marks and in original packaging.

  • Any item found to be otherwise will not be accepted and will be returned to you

  • Any FAULTY items will be refunded

  • Please allow up to 7-10 working days to process your return from date of delivery to us. 

  • We would strongly recommend you to obtain proof of postage with a tracking number as items lost on return will not be Queen Of Bubbles responsibility and will not be processed. 

  • Refunds can take 3-5 working days to show in your account once processed.

  • Please note your postage fee for return or dispatch is not refunded.

  • We can only offer a refund on stock no exchanges are accepted.

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Faulty or Wrong Item

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If you receive a faulty or damaged item please email QueenOfBubbles@mail.com, stating your full name and the reasons for wanting to return the item. We will also require you to advise us on whether you would like a refund or an exchange. On receipt of the email we will analyse the case and if appropriate ask you to return the item to us.

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Sale Items

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Items purchased in our Sale or Lucky Dip are deemed as Final Sale therefore are non-returnable.

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Miscellaneous

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We cannot refund the delivery charge unless the full order was received faulty or incorrectly, In this case please contact us by email.

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HOW TO RETURN AN ITEM

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If you would like to return you item(s) please follow this step by step guide

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- Email QueenOfBubbles@mail.com to let us know you would like to return your item(s)

- Inside your return parcel please enclose a piece of paper clearly stating your Name and Information on which item(s) you are returning and your reason why.

- Make sure the return slip is inside your parcel

- Please make sure your parcel is securely sealed 

- Return your parcel to the address below

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The Return Address

Queen Of Bubbles

28 Birch Terrace

Boney Hay

Burntwood

Staffordshire

WS7 2HH

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We strongly advise our customers to send their items back using a tracked service as Queen Of Bubbles cannot be held responsible for parcels lost or misplaced in transit.

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Please note we currently do not offer prepaid or free returns​

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